If you sell the same thing at different prices to different buyers, you can set up to three tiers for each item (wholesale, retail and shop) and put each customer on the tier they buy at. The right price then fills itself in.
Set tier prices on an item
- 1Open Product Catalog, select the item and click Edit item.
- 2Under Price tiers (optional), fill in any of Wholesale, Retail and Shop.
- 3Leave a tier blank to charge the item's normal price to that group. Clearing an existing tier removes that override when you save.
- 4Click Save changes.
Note
The item's ordinary Price stays the default and the fallback. Tiers are optional overrides on top of it, so a half-filled catalogue still sells correctly.
Put a buyer on a tier
Add or edit the customer in Customers and choose a Price tier: Default, Wholesale, Retail or Shop. That's all. Nobody has to remember who gets wholesale rates. See Customers.
What happens when you bill them
Pick a catalogue item on an invoice for a customer with a tier, and the line is priced at their tier, with a small … price applied note under it naming the tier. The item suggestions also show the price that buyer pays, not the list price.
| Situation | Price used |
|---|---|
| Customer on Wholesale, item has a wholesale price | The wholesale price. |
| Customer on Shop, item has no shop price | The item's normal price. It falls back rather than selling at zero. |
| Customer on Default | The item's normal price. |
| A quick bill at the counter | The item's normal price. The Walk-in Customer has no tier. |
Tip
A tier price of zero is a real price, useful for a giveaway or a sample line. It won't be mistaken for an empty field.
Important
Tier prices are what you charge, so everyone on your team who can see the catalogue can see them. What you paid is a separate, owner-only figure.